Shipping Policy

Shipping Policy
Effective Date: Jan 2025

At AshyBox, we are committed to delivering your products efficiently and transparently. Please review our shipping policy to understand our processes and what to expect when placing an order with us.

1. Order Processing Time

All orders are processed within 2-5 business days (Monday to Friday).
During peak seasons or sales, processing times may take slightly longer.

2. Shipping Times

We ship worldwide! Delivery times vary depending on your location:

United States & Canada: 10-20 business days
Europe: 12-25 business days
Australia & New Zealand: 12-25 business days
Other Regions: 15-30 business days

Note: Delivery times exclude processing time and may vary due to customs clearance, holidays, or unexpected delays.

3. Shipping Costs

Shipping costs are calculated at checkout and depend on your location and the size of your order.
Occasionally, we offer free shipping promotions—be sure to check for any active offers!

4. Tracking Your Order

Once your order is shipped, you’ll receive an email with your tracking number and a link to track your shipment.
Tracking updates may take 3-7 business days to reflect after dispatch.

For tracking assistance, contact us at hello@ashybox.shop.

5. Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or local handling fees based on your country’s regulations.
These charges are the responsibility of the customer and are not included in the order total.
AshyBox is not liable for delays caused by customs procedures.

6. Shipping Delays

While we strive for timely delivery, some factors may cause delays, including:

High demand during peak seasons or holidays.
Customs inspections or local postal service delays.
Weather conditions or other unforeseen circumstances.

If your order hasn’t arrived within the estimated time frame, please reach out to us at hello@ashybox.shop for assistance.

7. Missing or Lost Packages

If your package is marked as delivered but you haven’t received it, please:
1. Check with neighbors or building management.
2. Contact your local postal service with your tracking information.

If you’re still unable to locate your package, email us at hello@ashybox.shop, and we’ll do our best to resolve the issue.

8. Incorrect Shipping Information

Please ensure your shipping address is correct before placing your order.
If you notice an error, contact us immediately at hello@ashybox.shop.
Orders with incorrect addresses that cannot be delivered are not eligible for a refund.

9. Split Shipments

To ensure faster delivery, items in your order may be shipped separately.
You’ll receive a tracking number for each shipment if this occurs.

Questions?
We’re here to help! For questions about shipping or your order, contact us:
📧 Email: hello@ashybox.shop

Thank you for shopping with AshyBox!