FAQ
FAQ – AshyBox
Last Updated: Jan,2025
General Questions
1. What is AshyBox?
AshyBox is an online store offering a curated selection of high-quality, unique products sourced from trusted suppliers worldwide. Our goal is to bring convenience and style directly to your doorstep.
2. Where are you based?
AshyBox operates online and works with global suppliers to provide affordable products directly to you, no matter where you’re located.
3. How can I contact you?
You can reach our customer support team at hello@ashybox.shop. We aim to respond within 24-48 hours.
Ordering & Payment
4. What payment methods do you accept?
We accept major credit/debit cards (Visa, Mastercard, AMEX) and secure online payment methods like PayPal.
5. Can I change or cancel my order?
Yes, you can cancel or make changes within 24 hours of placing your order. After this period, orders are processed, and we are unable to make changes.
6. Will I receive a confirmation email?
Yes! Once your order is placed, you’ll receive a confirmation email with your order details. If you don’t see it, check your spam/junk folder or contact us.
Shipping
7. How long does shipping take?
Shipping times vary depending on your location:
- United States/Canada: 10-20 business days
- Europe: 12-25 business days
- Other regions: 15-30 business days
Please note: Processing times may take 2-5 business days.
8. How can I track my order?
Once your order ships, you’ll receive a tracking number via email. Use it to track your package on our [Order Tracking page].
9. Do you ship internationally?
Yes! We offer worldwide shipping. Shipping rates and times vary based on your location and will be calculated at checkout.
Returns & Refunds
10. What is your return policy?
We accept returns for defective or damaged items. You must contact us within 7 days of delivery to initiate a return. For details, review our [Refund and Return Policy].
11. How do I request a refund?
To request a refund, email us at hello@ashybox.shop with your order details and photos of the issue. Refunds will be processed within 7-10 business days of approval.
Products
12. Are your products authentic and high-quality?
Yes! We work closely with verified suppliers to ensure all products meet quality standards.
13. Why do some items ship separately?
To ensure faster delivery, items in the same order may be shipped from different warehouses. You’ll receive separate tracking numbers for each shipment.
14. Can I order in bulk?
For bulk orders or wholesale inquiries, please contact us at hello@ashybox.shop with details.
Gifts & Warranties
15. Can I send an item as a gift?
Absolutely! During checkout, you can mark your order as a gift and include a personalized message. Unfortunately, gift-wrapping services are not available at this time.
16. Do your products come with a warranty?
Some products may include a manufacturer’s warranty. Warranty details, if available, will be mentioned on the product page. If you have questions about a specific product, contact us at hello@ashybox.shop.
17. What if my gift recipient receives a defective item?
If the recipient receives a damaged or defective item, they (or you) can contact us within 3 days of delivery for a replacement or refund. Proof of purchase and photos of the item will be required.
Common Issues
18. My tracking number isn’t updating. What should I do?
Tracking updates can take 3-7 business days to appear. If there’s no update after this period, contact us for assistance.
19. What happens if I receive the wrong item?
If you receive an incorrect item, contact us immediately with photos of the product and packaging. We’ll arrange a replacement or refund.
20. My order hasn’t arrived yet. What should I do?
Check your tracking information for updates. If your order hasn’t arrived within the estimated timeframe, please contact us at hello@ashybox.shop for help.
Still Have Questions?
We’re here to help! Contact us at hello@ashybox.shop, and we’ll do our best to assist you.